If you receive a defective or damaged product, please contact us immediately at help@farowlbackup.store . FarOwl is committed to resolve the issue promptly.

To be eligible for a return/replacement, please make sure to contact us within 3 days of receiving your order. We will require product’s unboxing video to assess the condition of the product. Once approved, we will provide instructions for returning the item and FarOwl will dispatch a replacement once we receive your returned product.

We make every effort to provide accurate descriptions and images of our mobile cases. However, variations may occur, and we do not guarantee that the colors and appearances will be exactly as they appear on your device.

We do not exchange products if the customer has ordered a wrong item.

Return/replacement will not be applicable if the wrong product was ordered by the customer or if the product is disliked by the customer.

Any refund against RTO orders will be not initiated. You can request us to re-ship with new correct address & contact details. We will re-ship the product on next working day.

Refunds will be processed in 5 – 7 days.

Conditions for Replacement:

As explained earlier, to be eligible for free return/replacement – the customer must provide an unboxing video of the product which can support customer’s claim. No replacement claim will be accepted without unboxing video.

Free replacements can be requested if the following conditions apply:

• Item received is physically damaged/defective or does not work properly; (you must prove this by a video of unboxing or unpacking)

• Item received has missing parts or accessories; (you must prove this by a video of unboxing or unpacking)

• Item received is different from their description on the product details page on farowlbackup.store